That's Lincoln Park shop owner Corri McFadden's very reasonable take-away after 911 call takers refused to dispatch police when she called to report that three men had stolen $6,000 worth of goods from her store yesterday afternoon.
Eric Horng told the story first last night on ABC7. It’s a fantastic example of just how ridiculous police service (or non-service) has become in Chicago.
Horng spoke with McFadden after three men, two dressed as women, targeted her shop in the 2100 block of Halsted.
Despite recent police warnings about robberies of boutique shops in Lincoln Park and Wicker Park—including one on the same block as McFadden's store—911 operators refused to send police to help yesterday.
McFadden said she called 911 half a dozen times after the incident and kept being transferred to 311. She said she was told there is a new 911 protocol, which treats situations as non-emergencies if the offenders have left the scene and nobody is been injured.Eventually, McFadden convinced the 911 call center to send police. Officers arrived 30 minutes later.
"As a business owner and a retail owner who is invested in the city, that's a problem," McFadden said. "I'm invested with my tax dollars and the one time that I call for help, you can't help me?"In ABC7’s video report, McFadden offered another gem:
I also have a message for Rahm. We need more police officers on the street. This is not a joke.CPD’s year-old policy states that the department will not send officers to handle reported crimes unless an offender is still on-scene; someone has been injured; or major property damage has occurred.
(Apparently, causing $6,000 worth of damage to property warrants police service, but stealing $6,000 worth of property does not.)
Instead, those calls are now channeled to the department’s “file your report over the phone” section, which often forces crime victims to sit on hold for extended periods before connecting them with an officer who’s been assigned to desk duty.
Many people, especially victims of lesser crimes, simply give up before filing a report. And the Chicago Police Department would like to thank them for that. If no report is filed, the crime won’t be counted in their statistical reports. And crime will continue to go “down.”