Tuesday, June 17, 2014

TO PROTECT & DISCONNECT: 7 Calls And 57 Minutes On Hold, But Still No Police Report For Theft Victim


A Lake View man is telling yet another package theft story on Everyblock and CWB readers will not be surprised to learn that he is having a helluva time getting the Chicago Police Department to take a report.

"Mikey" posted these photos of the alleged thief as she climbs the stairs of his home in the 3700 block of Hermitage. Seemingly without a care in the world, she is even lugging a box that she stole from Mikey's neighbor.

And when Mikey tried to file a police report, he ran into the tedious, mind-numbing machine that grinds down Chicago's crime stats by double digits.
Just today I called seven times, and all seven times I was redirected to another extension that did not seem to want to help. I eventually called the CPD's Postal Division, which subsequently put me on hold all 3 times I called them, and kept me on hold for a total of 57 minutes.
I work all day, so I did not have much time outside of my lunch break to sit on hold with no avail…Anyone have any ideas on how I can actually get someone from CPD or USPS to care?
Last month, CWB told the story of a woman who confronted a stranger who had possession of her cell phone. He refused to give it back and fled. After the woman successfully navigated the police department's telephone reporting system—and being hung up on repeatedly—she was told that the department would not take a crime report for her case. They did, however, log it as a non-criminal "lost and found" matter.
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28 comments:

  1. I refuse to support the local businesses as well with their insanely inflated prices, lack of selection, no selection/no inventory management, lack of regard for our safety, surly clerks/owners, absurd sales tax, parking fees, parking nazis and more. If you're stuck in Chicago for the time being like myself, make bi-monthly trips over the northern border. 5.5 pct sales tax and none of this stolen package worries. I spend $16 in gas to save at least $100 twice a month. There's always ZipCar if you don't have a car and gas is included. Problem solved.

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  2. If a tree falls in a forest...

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  3. Did he take those photos, or where they from a surveillance camera? If I saw her on my porch, I'd at least yell out the window at her. Unless she had a gun.

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    1. They are images from surveillance footage.

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    2. This is unacceptable behavior (well....so much of what is going on around here is unacceptable.) But it seems the police and powers that be have no interest in curbing it. It's almost like these thugs are permitted to come in to our neighborhood, do whatever the hell they please, and go on their merry way with absolutely no consequences. Sickening.

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    3. I agree! And they want to raise our property taxes even more for the privilege of this type of crappy unprofessional service from our police department. Renters, make no mistake, you pay the property taxes as well through your monthly rent. Our property taxes are already some of the highest in the nation and they want to raise it again to support this same type of "service". Our police force neither protects nor serves our community. This isn't a questions of resources. This is an issue with ethically performing ones job.

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  4. If you are having trouble filing a report with CPD, then contact the USPS. The Post Office has its own division/staff to investigate postal thefts - and that's all they do. You might also contact the business you made the purchase from and say "I never got it". Unless the business can produce a receipt that you signed for it, they owe you another one.

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  5. If you can catch your postal delivery man/woman, demand that they do not leave packages on your porch if that is the issue. I did that and have not had a problem since.

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  6. Have your packages delivered to work

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    Replies
    1. Yup. That's what I did when I lived in Lakeview. Learned that lesson the hard way.

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  7. About 11 a.m., the package stealers can be observed coming from the Belmont Red line, carrying obviously empty huge duffle bags and empty droopy backpacks. Then as they head down Belmont to Broadway, I noticed they fan out, 2 persons per block. Going to work for the day? Then I observe them on our block because I have good place to watch. If they notice me watching them, they immediately leave the area. Before you tell me to call the police, remember that carrying empty/droopy backpacks and duffel bags is not a crime. Have to actually see them committing a crime.

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  8. Go to the police station at 850 W. Addison any time day or night and bring all relevant information regarding the theft. They will do a report at the desk.

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  9. How about the police do there jobs. Take your report, serve and protect instead of eat and sleep

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    Replies
    1. How about you step up and join? Maybe you can make a difference, but most likely you just like to complain about other people

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  10. I know in our police district the number of officers is down about 25%. Does anyone know what the numbers
    are in the other districts around the city. thanks

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  11. The new (merged) 19th district represents a disproportionate share of the overall shortage of police personnel in the department. It's a question of prioritization of resources and 19th doesn't rate.

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  12. I've had so much trouble with packages that I opened a box at the UPS Store so that someone could at least hold packages for me. I got tired of having them sent to work and having to lug them home on the train. Pretty sad that it's come to this, but there doesn't seem to be much interest in stopping it in the area.

    Just a warning too that this isn't just taking place on porches. They'll enter apartment/condo complexes where packages are left in the lobby and steal them. They'll either wait for someone to open the door for them or hit all the buzzers hoping someone will unlock the door. So don't just let anyone in. It makes your building an easier target.

    The police are also not interested in taking reports. Even if you have surveillance footage. Our complex had it happen 3 times over the course of a month and even had them on tape in one instance. At first they tried to blame UPS, then say maybe someone grabbed it by accident. Basically anything they could to not have to fill out a report. I don't know what happened with my neighbors but I know the time I attempted I was given a runaround and basically told to just go through the carrier and stop wasting their time (not in those words, but that was the vibe I got).

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    1. The police say they are so busy, but the only thing I see them spending their time on is making excuses for not doing thier job. Whether this issue or many other issues I have experienced with them all they do is make excuses for not doing thier job. I have had them try to lie to me until i quoted the law to them. I would normally support that promises made for pensions should be kept but this bunch hasn't earned them. I have never heard so many pathetic excuses go not doing their job as I have seen from the officers of the CPD. They have an attitude problem alright. They don't like that people actually expect them to do the job they are being paid for. How dare citizens interrupt their gossiping and expect them to enforce the law.

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    2. For the record, call 311 they will do the report, if you have a problem ask for a supervisor. Going to the station is another option.

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    3. According to the poster, he has made 7 calls to the police and been put on hold for nearly an hour without having a report taken. Since our story posted, he updated to say that he walked into the 19th district to file a report and, "The officer's response to me after telling him that I already reported this to the Chicago Postal Police's website a few nights ago was, "What, you aren't happy with the speed of their response, so that's why you're here?"

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    4. I've had a box for 12 years -- why no one else realizes this is amazing.

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    5. CBW I get what you are saying but it seems odd that the person was calling postal division numbers and being transferred from one number to another. I sounds to me like they were calling detective division numbers. 311 takes reports no need to transfer anywhere else, as I stated above if they transfer you call back and ask for a supervisor. If that doesn't work call 911 and ask for a supervisor to be sent to you.

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    6. And to the poster above who hates the police so much, what are you doing to solve the problem? And yes I am a cop, in my experience 99.5 % of the time someone quotes the law to me they have no idea what they are speaking about. I've been on this job long enough now to actually get my pension, yet I choose to stay and serve the community. I've been punched, kicked, bitten been spit on, had urine thrown at me, dealt with knives, guns, bats, wild animals and an assortment of other nasty things. I have never, not once slept or slacked off on my job, unless you count my lunch which I am due, but you'd be surprised how many people consider me eating "slacking off". You don't like they police, I get that, but guess what? We are even, I don't like you either... But I will still come when you call and handle the job professionally, it might not get you what you want but it will be lawful. Good day

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    7. First, I didn't say I hated the police. I like the police and in many of the other places I have lived I have seen effective policing, but what I don't like is the "do nothing" attitude I have seen coming from the police in this district and their negative attitude to the public. Maybe you are one of the few that actually does their job. As far as quoting the law to the officers, I 100% knew what I was I was talking about and after the officers made every pathetic excuse to avoid doing anything and tried to pretend there was nothing they could do, I showed them the municipal code book and where it said what they were supposed to do. A citizen shouldn't have to show the cops the code book in order to get them to their job. I have seen officers in our district lie, deny there is a supervisor on duty, and all kinds of other unprofessional behavior. By the way, I'm friendly to them until I catch them lying to avoid doing their job. We have seen a lot lazy behavior and that's just on the ground level don't even get me started on the obvious lack of effective leadership. It’s because of this behavior that I have seen from the officers in this district that I say they haven’t earned their pensions. The story in an early blog on this site where a citizen reported someone dealing drugs a block away from the police department and told the officers at the desk who in turn told him to come back in an hour when the vice squad is on duty is a perfect example of the behavior I have seen a lot of with this department. Having breakfest/lunch/dinner we see no problem with. I'm not sure what the other poster was talking about on that one. It's these other things that involve actually doing their job that is the issue.

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    8. You didn't need to say you hate the police, it was evident in your first post, police lie, lazy, not worth their pensions... You are a poster child for anti-police rhetoric. As to your second post, in fairness I have worked with a few officers that could barely tie their shoes let alone remember law, so you could possibly be correct. Here is one clue to all of the readers though... Bitching about my pension is off the table... I have paid faithfully into my pension every check, the city and it's politicians have chosen to steal from the fund to put up planters and bike lanes and feel good free stuff to people who did not pay into my pension fund... You want to see a cop get angry tell them they don't deserve their pension... I've put over a hundred thousand dollars into the fund in my career...

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  13. Do what smart people do --- send you stuff to a UPS store location. I send noting directly to my condo due to the thievery of our neighborhood.

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  14. Four years ago I walked into the Town Hall police station to file a complaint about an officer.
    At one o'clock on a weekday afternoon I came home to find 4 police cars in front of my next door
    neighbor's building. I was concerned so I asked one of the officers what was going on.
    Her response to me was "NONE OF YOUR BUSINESS, MR. NOSY PANTS"
    I did not say another word and went over to Town Hall to complain.
    After being totallty ignored at the front desk for a few minutes, I asked the woman behind the counter if she was a seargent. She said yes, and I proceeded to tell her what happened to me.
    She then went to the back (behind closed doors) and never came back.
    I did write a letter to Jody Weist, and Mayor Daley and I got a letter back saying, they were not going to look into my complaint.
    The following month I went to my first CAPS meeting. I told the people there what happened to me.
    The community residents were outraged that I was treated that way.
    The officer at the meeting said she would look into it and got back to me the next day.
    She told me there was no records of an incident on my street at that day and time.
    I don't see how the Police send four police cars to and address and have no record of that action one day or one week later.

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  15. Someone yelled at you and you still carry a torch about it 4 years later? Yeeesh... Maybe it was none if your business....

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